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ForwardEssential Soft Skills for Phlebotomists (CE: 1.0)
Course Overview:
This MicroLearning is designed to build the essential soft skills needed for success in a clinical phlebotomy setting. You'll explore effective communication techniques, such as active listening and verbal and non-verbal cues, to help ease patient anxiety and work smoothly with other healthcare staff. Each lesson includes interactive activities to strengthen your confidence in patient interactions, teamwork, professional conduct, and handling challenging situations.
Learning Objectives:
- Recognize effective communication techniques when interacting with patients and healthcare staff
- Identify different strategies for enhancing communication to improve patient satisfaction
Additional Information
| Author(s) | April Hagans |
|---|---|
| Relevant Certifications | Phlebotomy Technician (RPT) |
| Launch Date | 2026 |
| Enrollment Expiration | 180 days after purchase |
April Hagans
April Hagans is the Clinic Director at a nonprofit free clinic. She has been a medical assistant for 11 years, gaining experience in various sectors of healthcare. Before assuming her current role, she worked as a medical assistant instructor and subsequently became the Medical Assistant Program Director in Post-Secondary Education, where she supervised more than 100 students during her tenure.
April Hagans has no financial interests or relationships to disclose.
Available Credit
- 1.00 Continuing Education (CE)
AMT offers standard CE credits only for completion of certain coursework by successfully passing course quiz/assessment.
Price
Additional Details:
- Quiz Attempts: 5
- Passing Score: 80%
- Enrollment Expiration: 180 days after purchase
Recommended Devices:
- Tablet
- Smart Phone
- Desktop Computer
- Laptop Computer
Recommended Browsers:
- Google Chrome
- Mozilla Firefox
- Microsoft Edge
- Safari