This module reviews how to navigate the course, describes the module structure, and lists other resources to prepare for the phlebotomy technician certification exam.

This module reviews the definition of phlebotomy and the job-related tasks and skills, describes a phlebotomist’s schedule and when issues need to be escalated to upper management, and reviews medical terminology using a prefix, suffix, word root, and combining vowel.

This module reviews communication skills, patient education, special test requirements, proper telephone etiquette, and the importance of professional conduct and appearance standards.

This module reviews how regulatory agencies and standard-setting organizations impact laboratory quality assurance, legal considerations such as liability, malpractice, and confidentiality, patient complications and ways to manage them, infection control procedures and isolation techniques, and laboratory safety standards and procedures.

This module reviews the anatomy and physiology of the human body related to phlebotomy.

This module is split into two parts:

• Part A: Reviews specimen integrity, commonly used phlebotomy equipment, collection tubes and the order of draw, special patient considerations and test requirements, the routine venipuncture process, and the capillary draw process.
• Part B: Reviews how to employ handling practices to maintain specimen integrity for non-blood specimens, describes non-blood specimens and how to collect them, and reviews CLIA-waived tests and common point-of-care tests.

This module reviews specimen handling regarding temperature, time, and light requirements, the preanalytical phase, transporting specimens, specimen processing, and the various departments found within a clinical laboratory and their common tests.